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What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you within five working days, to advise further.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact our Digital Team by emailing

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in England, Wales and Scotland. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact City Hall.

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Content that’s not within the scope of the accessibility regulations

  • On pages which use video embedded from YouTube, the expand video link cannot be operated using the keyboard, as it does not receive focus. This is third party content provided by YouTube, which is not under our control (neither funded, nor developed by us) and so falls under the exemptions of the accessibility regulations - Application, 4. (2)(e).

How we tested this website

This website was last tested on 22 September 2020. We carried out the testing, with the help of accessibility testing software WAVE.

What we are doing to improve accessibility

We carried out a full accessibility test across Finepay website Beyond that we will continue to resolve outstanding non-compliance issues that are within our control.

We are also ensuring all new work is designed and tested for accessibility throughout the build.

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